For CariFree, Gravitate is proud to be far more than just a website developer. Our relationship began by overcoming a handful of urgent technical challenges and grew into our current, long-term partnership which—if we’re being honest—truly reflects the ideal client/agency relationship.
After working together since 2016, Gravitate essentially operates as an extension of the CariFree team. We assess their marketing efforts objectively and proactively implement solutions to overcome challenges, increase user engagement, and ultimately drive results and sales.
increase in average monthly users
increase in average monthly revenue
increase in average monthly organic sessions
Brushing up on CariFree
CariFree, a subsidiary of Oral BioTech, offers a different approach to dental care and is setting a new standard for oral health and cavity prevention. While everyone else is “drilling and filling”, CariFree focuses on proactive treatments proven to prevent decay and balance oral bacteria. Founded in 2004 by Dr. V Kim Kutsch, Oral BioTech was originally pitched to dental professionals but later shifted focus to consumers as Gravitate came into the picture.
“Our company began working with Gravitate in 2016, and we have continuously been blown away by the results of our ongoing partnership. Since redesigning our site in early 2017, our online sales have increased by 50 percent. Our new website is not only beautiful but is also providing a smooth and simple shopping experience for our customers—a complete turnaround for us.
After seeing and experiencing the website redesign process with the team, it was a no-brainer for us to continue working with Gravitate on digital marketing and optimization. The team is so helpful and is always making suggestions on how we can continue to grow our online presence. From copywriting, artwork, social media ads, messaging… sometimes I’m not sure how we did anything before working with them! I highly recommend any company consider a partnership with Gravitate and look forward to what our business will achieve with their guidance.”
– Ashley Latimer, VP of Marketing for CariFree
Phase 1: Stabilize
Stabilizing the Current Websites
Increasingly, clients come to us with complex, urgent problems that can’t be fixed with a quick campaign or website redesign. We need to jump into issues, be flexible and put out fires before we can start laying down plans to rebuild.
We began to build trust with Oral Biotech by developing short-term solutions to terminal billing issues on their existing three websites (all built on different platforms by different teams, we might add). As we stabilized, optimized and sunsetted their sites we began to learn a lot about the business, marketing goals, and target audiences in the process.
Phase 2: The Website Project
Rethinking the Market Strategy
Technical issues aside, Oral Biotech’s websites were doing a poor job of intuitively guiding dentists to value props and product offerings. Not only were dentists confused about why they needed the products, but they also couldn’t figure out how to purchase the products online. At the same time, a shift in the industry was occurring. As the number of independent practices and insured patients dwindled—dentists began to double-down on lucrative treatment options rather than focus on preventative measures.
So, with a skyrocketing health and wellness industry, CariFree was born and we helped refocus marketing efforts on direct-to-consumer sales. Our research indicated that while dental professionals may not be financially motivated to prevent cavities, a legion of consumers certainly feels otherwise.
To support the move from B2B to B2C, we:
- Crafted new messaging architecture
- Provided detailed SEO and market research
- Created an ongoing marketing strategy
- Entirely rethought the website flow
- Supported packaging and rebranding efforts
Design, Development, and Launch
Ready to focus on the consumer health and wellness market, we started designing a website experience that effectively communicates the new brand pillars to potential customers while also funneling this curious bunch to credibility boosters and educational resources. While our primary goal remains to drive e-commerce sales to Carifree’s preventative products—we had a big job to communicate both why consumers should care and why Carifree is the answer.
Although it’s common to see a bump in traffic and conversions after we launch a new website, the improvement for CariFree was remarkable. Just six months after launch (vs. the metrics six months prior) we saw a 5 percent increase in conversions and organic traffic grew by nearly 400 percent.
Phase 3: Optimization
An Ongoing Relationship
Since the website launch in May 2017, we have continued to collaborate with CariFree to improve the effectiveness of their website and pay-per-click campaigns. Not only are we helping set sales records each year since our partnership began, but check out some of these numbers comparing CariFree’s metrics from last year. (Q1 2019 vs. Q1 2018)
average monthly search impressions
average monthly organic sessions
average monthly revenue
Paired with search engine optimization, pay-per-click (PPC) can snatch up valuable real estate for brands on the results page. For CariFree, we directed paid media attribution modeling and remarketing tactics. This includes optimizing spending across all channels, developing robust audience targeting and remarketing materials, and aligning our PPC efforts to our content marketing strategy.
The other side of the Google coin is search engine optimization (SEO). SEO compliments our PPC efforts and leads to more successful search results. Beyond letting our best performing PPC copy inform our content recommendations, we also test our organic keywords with our paid listings to receive immediate feedback and fine tune accordingly.
To capitalize on the traffic generated from PPC and SEO, we implemented a number of conversion rate optimization (CRO) campaigns to lower customer acquisition costs and get more value from the visitors already coming to the site. We focused on the shopping experience and A/B tested a number of elements across the online checkout process and ultimately increased average order value by 148 percent and online revenue by nearly 50 percent.
To track our progress, spot opportunities, and inform ongoing strategies we built out a robust reporting dashboard. This allows both us and the client visibility into not only overall site performance, but also provide insight into user behavior, SEO health, and bounce/exit rate trends. We really wish we had a snazzy acronym for this section to match the others.
“As a strategic partner to CariFree, we couldn't ask for a better team to work with. From on-site optimization to video production, our collaborative and goal oriented relationship has allowed us to take the CariFree brand to new heights. With a fantastic product and killer marketing strategy, there's no limit to what CariFree and Gravitate can do.”
“As the Account Manager for CariFree's ongoing retainer, I truly couldn't ask for a better client relationship. The CariFree team trusts our recommendations and gives us opportunities to test and experiment in ways that may feel unfamiliar to them. As a result, we have been able to improve customer experience and increase sales and conversions.”
“As a designer, working on CariFree has really been quite fun. I thoroughly enjoy the variety of projects and how open they are. They are pretty much a dream client. They trust us to make good work for them and they are always willing to hear new suggestions and ideas of ways to improve. They are also just really nice humans.”
Performance Contracting, Inc
Constructing a Great Experience
A robust website that elegantly supports and markets an incredibly wide range of services, guides users to relevant information, and showcases not only industry expertise but also PCI’s dedication to their customers and employees.Case Study