Keep your site safe, stable, and secure

It doesn’t matter how great your site design is, how well you rank in Google, or which cutting-edge features you build — at the end of the day, your site needs to work. Modern users are savvy, with increasingly high expectations — your site needs to be fast, secure, and bug free, or they’ll move on to your competitor.

Another flaw in the human character is that everybody wants to build and nobody wants to do maintenance.

Kurt Vonnegut Jr.

About Us

  • US-based
  • Dedicated support staff
  • Robust ticketing support system
  • Hosting experience since 1999
  • 98% customer satisfaction
98%
customer satisfaction
2.5 hours
average response time
24–48 hours
most tickets are resolved

What Are Website Maintenance Services?

A well-performing website needs more than just a good launch. It requires regular maintenance to stay secure, fast, and reliable. So, what is website maintenance? It’s the ongoing process of monitoring and updating your site to ensure it continues to perform at its best.

Website Maintenance Defined

Website maintenance means keeping your site secure, speedy, and up to date. It includes regular updates, patches, backups, security scans, and performance optimization. All to ensure everything functions properly for both users and your team.

Essential for Modern Websites

Modern websites rely on evolving software. Without maintenance, they’re more prone to hacks, bugs, slowdowns, or outages. Staying current with updates ensures plugin and theme compatibility, reduces risk, and improves overall site performance and longevity.

Solutions

Maintenance packages start at $175/month and hosting at $100/month.

  • What’s Included in Our Plans
  • WordPress Managed Hosting
  • Website Maintenance and Updates
  • Website Security
What’s Included in Our Plans

What’s Included in Our Plans

We’ve covered why hosting, maintenance, and security matter—here’s exactly what you get with our plans. Every package includes the essentials, with options to scale based on your site’s needs.

  • CMS & Plugin Updates → WordPress core, themes, and plugin updates with backups and staging tests as needed
  • Speed & Performance Optimization → Essential monitoring in all plans, advanced optimization (caching, image compression, tuning) in higher-tier plans
  • Site Security & Backups → Malware scanning, SSL monitoring, offsite backups, and vulnerability assessments
  • Hosting Support & Domain Monitoring → DNS, server infrastructure, and firewalls managed under one roof
  • Monthly Reporting → Detailed reports on updates, optimizations, site speed, backups, and security scans
WordPress Managed Hosting

WordPress Managed Hosting Services

As WordPress experts, we know a feature-rich website is only as good as the platform hosting it. Most standard hosting solutions cram your site onto shared, overloaded servers, which can slow performance to a crawl during peak times.

Our managed solutions are specifically tuned for WordPress. We ensure your site is on the right server, optimized for peak performance, and strictly monitored for uptime. If anything goes wrong, we’ll be the first to know—and the fastest to fix it.

Why combine hosting and maintenance? When the same team manages your hosting and development environment, we can seamlessly reduce bugs, optimize load times, tighten security, and drastically limit costly downtime.

Website Maintenance and Updates

Website Maintenance & Updates

Getting code changes, plugin updates, and new features added to your site in a seamless manner takes the right planning and the right tools. Our team can take over the management of your site or migrate your existing website one of our servers.

We can assist with application analysis and prioritization for deployments ensuring that your website or application is always online and accessible for your audience. We automate the deployment, deploy security controls, and test for performance and optimization.

Website Security

Website Security

If you’re not worried about your site being hacked, you haven’t been paying attention. Gravitate has helped maintain secure sites for large companies, such as McAfee or Pacific Foods, and small businesses alike. In addition to active development and hosting security, we help avoid issues by advising our clients on the kinds of data you shouldn’t even process on your site.

Common services include: application security, data security, compliance, security hardening, testing, secure access, backups, redundancy, version control, monitoring and alarms, malware detection, and HIPAA compliance.

Amber Klinger

We especially love how everybody we worked with at Gravitate hasn't kept us in the dark. You guys have been super transparent about the whole process, and we feel like you're skilling us up in our own internal capacity for things and understanding things as well. On the development side, Blake has been just amazing with that. It's just been a fantastic experience overall. And the level of customer service that we get from you guys, it's been amazing.

Amber K. Build Oregon

Working with Gravitate is a good business decision. Their team brings a blend of teamwork, critical analysis, and clear communication. They take the time to understand our needs and deliver thoughtful, strategic solutions that consistently exceed our expectations. We’ve appreciated their collaborative approach and their ability to break down complexity. Above all, they are just good people—genuine, dedicated, and a pleasure to work with. We look forward to continuing this strong partnership.

J.D. Denney Trailer Station USA
Valarie Daniels

The Gravitate team has been truly wonderful to work with. They are quick to respond and excellent at communicating and explaining. I’m so grateful they partnered with us to improve our eCommerce site. With their help, our customers have an easier time finding us online which is having a direct impact on our sales.

Valarie Long PartsPro
Anne Murray

Working with Gravitate has been an excellent experience from start to finish. As the Marketing Director, it was essential to have a platform that allows us to update and change content confidently, without the risk of breaking the site. The custom block system provided just the right amount of control, so we no longer need to rely on developers for every minor update. This flexibility has made all the difference. Equally important was partnering with a team we can build a long-term relationship with. Gravitate has been responsive, supportive, and easy to communicate with every step of the way.

Anne Murray Grover Electric & Plumbing Supply
sean messham

Ubuntu Travel has thoroughly enjoyed our journey with Gravitate. As a family-run luxury travel company, we pride ourselves on personal and intimate connections. We needed a Digital Marketing Agency that worked and felt just as emotionally involved in safaris in Africa as we do. The Gravitate team does this so well, that at times we have to remind ourselves that they are a third-party agency. Our digital growth and success are equally theirs, and we feel supported at every junction by their teams.

Sean Messham Ubuntu Travel

We could not be more pleased with our partnership with Gravitate, their collaboration, performance and proficiency in all facets of demand generation has surpassed our expectations.

Tara Bair PlainID

Why Website Hosting and Maintenance Services Belong Together

Splitting hosting and maintenance between vendors causes delays, finger-pointing, and support gaps. Gravitate handles both—so your site stays fast, secure, and running smoothly, with faster fixes and no surprises.

Let’s Talk!

1. One Point of Contact

  • One expert team manages everything—from infrastructure to plugin updates—so issues get resolved quickly, without miscommunication or support runarounds.

2. Optimized for Performance

  • Our hosting is tailored to boost the performance, speed, and security of Gravitate-built sites. But even if your site wasn’t built with Gravitate, you’ll still get enhanced reliability, faster load times, and better security when you host with us.

3. Simplified Troubleshooting

  • From crashes to SSL errors, we fix issues directly where possible. No vendor loops—just fast answers and a team that takes full responsibility.

Our Website Maintenance Process

Reliable websites don’t just happen. They’re supported by the right process. Our website support and maintenance approach keeps your site secure, fast, and performing its best. All backed by a team that’s proactive, responsive, and easy to reach.

Phase 1: Onboarding & Site Audit

  • We start with a full check of your site’s performance, plugins, and theme health. This gives us a clear picture of what’s in place and what needs attention before updates begin.

Phase 2: Monthly or Quarterly Updates

  • Based on your plan, we roll out updates monthly. That includes plugin updates, CMS upgrades, minor fixes, and performance tweaks to keep things running smoothly. Explore our process for Website Updates.

Phase 3: Reporting & Communication

  • You’ll get regular maintenance reports, plus access to our ticketing system. Questions, issues, or updates, just reach out, and we’ll jump in.

Emergency Support: (When You Need It)

  • If something breaks—forms stop working, a plugin crashes, or your site goes down—we’re on it fast. Emergency support is part of our managed website services, not an afterthought.

Our Maintenance Services: Who We Support

Our website maintenance solutions are built for WordPress. Whether you’re a startup, a nonprofit, or a large team with complex workflows—we shape our support to match your site, your goals, and your team’s day-to-day.

WordPress Website Maintenance

We focus on keeping WordPress sites fast, secure, and running smoothly. Our plans cover core, theme, and plugin updates, database tuning, and issue prevention.

Businesses of All Sizes

From solo marketers to enterprise teams, we adapt to your structure. For nonprofits, we emphasize reliability, transparent pricing, and support that fits your team’s capacity, making our website maintenance for nonprofits a trusted fit for mission-driven organizations.

woman and child on Ubuntu Travel trip with elepphant

Ubuntu Travel Group

Ubuntu Travel is a luxury safari company that plans custom trips across Africa. They offer authentic travel experiences centered on sustainability and conservation. Ubuntu needed to increase leads and build a website to support their high-end service. Gravitate built a custom WordPress website and launched targeted marketing campaigns.

Read Case Study

PlainID

PlainID’s deep need: centralized, scalable authorization for enterprise‑scale growth. Gravitate delivered not just a modernized website, but a full growth team—competitive audit, campaign setup, creative, and analytics optimization. Today they have a performance‑focused ecosystem that continually delivers higher visibility and lead quality.

Read Case Study

Bullhorn

Revitalizing Bullhorn’s global brand, we expertly navigated a comprehensive redesign—managing 12k pages across eight international sites, ensuring intuitive content creation, and improving user experience and SEO. The result is a powerful, flexible, user-friendly website that ranks and underscores Bullhorn’s true industry supremacy.

Read Case Study

CariFree Update

Since 2016, we’ve partnered with CariFree to evolve their digital strategy. In 2023, that work culminated in a strategic site split—creating consumer and professional platforms with tailored messaging, clearer user journeys, and focused ecommerce strategies that drive stronger engagement, improved conversion, and scalable growth across B2C and B2B channels.

Read Case Study

Genfare

Serving over 400 transit agencies, Genfare needed a website that reflected the full scope of its fare management ecosystem. We rebuilt the site to focus on persona-led content, interactive product experiences, and educational resources, transforming complex transit technology into clear, approachable storytelling for high-stakes buyers.

Read Case Study

Visit Seattle

To reflect Seattle’s personality and complexity, Visit Seattle partnered with us to develop a persona-based IA, a mobile-first UI, and strong third-party integrations. Built on a versatile WordPress backend with flexible content controls, the platform empowers editors and provides customized search experiences for various visitor audiences.

Read Case Study

Common Website Maintenance Challenges (and How We Solve Them)

If you’ve worked with other providers, you’ve probably felt the pain—slow response times, broken updates, vague reports. That’s why teams turn to Gravitate for the best website maintenance—strategy-driven, responsive, and built to give you peace of mind.

Work With Us

“My site broke after an update”

  • We never push updates live without testing. Every change is reviewed manually by a human first. If something still goes wrong, our automated backups and rollback plans get your site back up fast.

“I don’t know what’s been updated”

  • You’ll always know what changed. Our monthly reports include clear change logs, summaries, and performance data—so you’re not left guessing.

“It takes forever to get support”

  • Support shouldn’t be a black hole. Our ticketing system, SLAs, and responsive team mean faster answers from people who know your setup—real website maintenance support services, not just a help desk.

“I’m worried about getting hacked”

  • You should be—if no one’s watching your site. We monitor for malware, verify SSLs, scan for vulnerabilities, and respond quickly when something’s off. It’s proactive security. Standard in every plan.

How Gravitate Is Different From Other Maintenance Providers

Most website maintenance companies wait until something breaks. They operate like help desks—reactive, disconnected, and purely tactical. Gravitate is different. As a full-service website maintenance company, we take a proactive, strategic approach that integrates design, development, and digital marketing to keep your site performing—long before problems show up.


Full-Service Team, Not Just Tech Support

You’re not just working with a support desk. You get developers, designers, and strategists—on call and familiar with your business. Fixes and improvements align with your goals, not just your ticket queue.


Built-In Collaboration With Marketing

We bring SEO, UX, and conversion thinking into every update. Whether we’re adjusting a plugin or refining site structure, our work supports growth—not just functionality.


Transparent Pricing and Communication

We don’t do vague scopes or surprise invoices. Our plans come with clear pricing, direct communication, and reporting you won’t need a developer to translate.


Proactive Security & Monitoring

Our website support & maintenance services are built to prevent problems before they start. From performance checks to uptime monitoring and regular updates, we stay ahead—so you don’t have to chase down issues.

“The team has helped me professionally and has definitely helped our company and our objectives.”

Tara Bair, Director of Global Marketing at PlainID

Build on a Maintained Site With Dedicated Support

Our Full‑Service Capabilities

Rebranding? Launching something new? Or just ready for a refresh? When you host with Gravitate, we already know your site. Our design and development teams move faster with less back-and-forth. With web design and maintenance under one roof, updates are smoother, more scalable, and built to last.

Web Design Services That Scale With You

You don’t need to start from scratch. We build on what’s already working—whether that’s a design refresh, new features, or a full rebrand. Our web design and maintenance teams work in sync to keep everything moving forward without breaking what’s already in place.

Digital Marketing That Keeps Traffic Flowing

Once your site’s stable, we help it grow. From SEO and content to paid ads and CRO, our digital marketing team brings strategies that support your site’s performance—so your marketing and website maintenance efforts stay aligned.

Need help now?

Start a support ticket by emailing service@gravitatedesign.com or fill out the form to learn more about ongoing support packages. 

FAQs

Website maintenance is the ongoing work that keeps your site secure, functional, up to date, and optimized. It includes updates, security monitoring, backups, performance checks, and emergency fixes when needed.

  • Frontend: html(5), css(3), javascript
  • Backend: php, perl, C++, ASP/ASPX
  • Frameworks: sass/compass, bourbon/neat/bitters, grunt/gulp,
    foundation 4/5, jquery, requirejs, xml, smarty, hundreds of JS/jquery libraries/plugins
  • Database: MySQL, PostgreSQL, NoSQL, MSSQL

WordPress requires regular maintenance to ensure security, stability and speed. These changes are driven by a constant update of devices, browsers, SEO requirements, emerging security issues, and more.

Yes. Even static sites rely on plugins, servers, and security certificates that evolve over time. Without maintenance, your site becomes vulnerable to compatibility issues and security risks—even if the content stays the same.

The scope of website maintenance varies based on your needs. For some clients, we just manage the technical maintenance, whereas for others we help with content, design updates, and improvements to their site’s ability to attract and engage users.

For content-heavy, high-traffic, or ecommerce sites, we recommend monthly updates. For lower-traffic or simpler builds, we may adjust the cadence based on your site’s complexity and needs. We’ll help you find the right update rhythm to balance performance, security, and stability.

It depends on your site’s complexity and the level of support you need. Our website maintenance services typically start in the low hundreds per month, with clearly defined plans—no surprise fees, no vague hourly billing.

We specialize exclusively in WordPress. While we’ve supported other CMS platforms in the past, our deep WordPress focus allows us to deliver faster, more secure, and more effective maintenance.

No, but it’s highly recommended. When we manage both hosting and maintenance, you get faster support, fewer vendor delays, and one point of contact for everything.

We’re on it. We restore your site from a backup, troubleshoot the root issue, and resolve it quickly—all under your emergency SLA. You’re never left waiting.

Absolutely. Each plan includes monthly reporting with clear logs of updates, performance stats, and security checks—so you always know what’s been done and why.

Yes. Our maintenance plans are backed by a full team of developers, strategists, and marketers. We’ll flag issues that affect performance or rankings—and offer solutions that go beyond technical fixes.